For which purpose can incident managers utilize the Incident Alerts utility?

Incident managers can utilize the Incident Alerts utility primarily to send targeted communications regarding incidents. This function is crucial as it allows them to effectively communicate with relevant stakeholders about ongoing issues, updates, and resolutions associated with incidents. By sending alerts, incident managers ensure that users are informed promptly, which can enhance the response to incidents, improve customer satisfaction, and streamline communication within the organization.

The design of the Incident Alerts utility focuses specifically on managing communication related to incidents rather than broader administrative tasks or functional areas such as user training, license control, or performance reporting. Therefore, the utility serves as a vital tool for maintaining clarity and awareness around incident management within a contact center environment.