How can Salesforce support remote customer service agents?

Salesforce can support remote customer service agents by providing cloud-based access to the platform from anywhere. This flexibility is crucial for remote work as it allows agents to access customer information, tools, and resources without needing to be physically present in a specific location or office. The cloud-based architecture means that agents can connect through the internet from various devices, whether they are working from home, on the go, or in different offices. This capability ensures continuity of service and enhances productivity since agents can respond to customer inquiries and manage cases in real time, regardless of their location.

The other options do not align with the primary purpose of Salesforce in facilitating remote work. Local network access would restrict agents to specific locations, limiting their ability to work remotely. Offline data storage could hinder accessibility and real-time updates, which are essential for customer service. Lastly, limiting access to certain devices could also create barriers for agents, especially if those devices are not available or convenient for their specific needs. Hence, cloud-based access is the most effective solution for supporting remote agents in a customer service context.