How does ECI help customers manage their past conversations?

The correct choice highlights how ECI (Enterprise Conversation Intelligence) assists customers in managing their past conversations through the collection and centralized storage of conversation recordings. This approach allows users to easily access and review their historical interactions, making it simpler to analyze customer interactions, improve communication strategies, and enhance service delivery.

Having all conversation recordings in one location streamlines the process for agents and managers, ensuring they can quickly retrieve past interactions for reference, training, or compliance purposes. This centralized repository fosters better decision-making and learning opportunities by enabling a comprehensive view of customer interactions over time.

While the other options might seem plausible for managing conversations, they do not directly support the effective organization and accessibility of past communications as the correct answer does. For instance, permanently deleting interactions could hinder the ability to analyze valuable data, transferring recordings to third-party applications could complicate access, and limiting access based on user roles could prevent necessary insights for some users who need to manage these historical interactions effectively.