How does Einstein Conversation Insights (ECI) ensure the security of sensitive data?

Einstein Conversation Insights (ECI) enhances the security of sensitive data primarily through controlled access mechanisms, which include utilizing Role Hierarchy and sharing rules. This approach ensures that only authorized users can access sensitive call transcripts based on established organizational roles and permissions. By implementing such security measures, ECI helps protect confidential information from unauthorized access, thereby maintaining data integrity and confidentiality.

While end-to-end encryption is a common security feature for protecting data in transit and storage, it is not specifically highlighted as a primary function of ECI. Storing data on local servers could pose a risk rather than enhance security, and requiring user authentication for call analyses, while important for security, does not specifically address the access controls for sensitive transcripts in the manner that Role Hierarchy and sharing rules do.