In Salesforce, which tool is primarily used for building workflows?

The tool primarily used for building workflows in Salesforce is Process Builder. Process Builder is a powerful automation tool that allows users to create automated processes based on predefined criteria and actions. It provides a user-friendly interface for defining the conditions under which specific actions should be triggered, such as sending email alerts, updating fields, or creating records. This makes it an effective choice for enhancing workflows within the Salesforce platform.

While Salesforce Lightning does provide a framework and components for building applications and user interfaces, it is not specifically focused on workflow automation. App Builder is a tool used for creating custom apps and user interfaces within Salesforce and does not serve the specific purpose of managing workflows like Process Builder does. Chatter, on the other hand, is a collaboration tool that enables users to communicate and share information but does not have capabilities for automating workflows.

Overall, Process Builder stands out as the most suitable tool for building workflows, as it is designed specifically for that purpose, allowing for more efficient and streamlined processes within Salesforce.