Is there a specific call length needed to acquire insights from ECI?

For acquiring insights from the Engagement Call Insights (ECI) feature, calls must be longer than ten seconds. This requirement is crucial because it allows the system to capture enough conversational context to generate meaningful analytics and insights. Very short calls, such as those lasting only a few seconds, may not provide sufficient interaction data for analysis, limiting the system's ability to assess the quality of the call or the customer experience.

Longer durations contribute to richer content, making it easier to analyze patterns, identify customer intents, measure agent performance, and improve operational efficiencies. Therefore, calls that are at least ten seconds long strike a balance between ensuring sufficient data capture without over-complicating the processing of excessively long calls that might not be necessary for quick insights.