What advantage does the Salesforce Mobile App provide agents?

The Salesforce Mobile App provides agents with the significant advantage of being able to manage customer interactions from anywhere. This mobility allows agents to engage with customers and access necessary information regardless of their physical location, resulting in increased flexibility and efficiency in handling customer queries and support issues.

Being able to work remotely or on-the-go means agents can respond to customer needs in real-time, which can greatly enhance the overall customer experience. This capability aligns with the modern demand for accessibility and the need for quick responses in a fast-paced environment. By utilizing the app, agents can also leverage features such as notifications, instant messaging, and quick access to customer data directly from their mobile devices, further improving their ability to resolve issues promptly.

The other options do not align with the core benefits provided by the Salesforce Mobile App. Specifically, increased customer wait times would be a disadvantage, access to data is essential for effective performance, and restricted functionality compared to desktop would hinder an agent's ability to efficiently manage their tasks.