What automation feature could be built regarding related issues?

The automation feature that involves transferring related issues to a change request is crucial for streamlining workflows and improving efficiency in a contact center setting. This process allows for systematic tracking and management of related issues, ensuring that they are handled effectively by directing them to the appropriate change management workflow. By automating the transfer of related issues, organizations can enhance their ability to respond to customer inquiries and technical challenges, leading to improved service delivery and resolution times.

This feature not only aids in organization but also helps maintain accurate records of issues that could impact product or service performance, thereby allowing for timely changes and updates as required. This automation can reduce manual handling, minimize errors, and free up employee time for more critical tasks, ultimately contributing to enhanced customer satisfaction and operational productivity.