What capability does the Post Chat Survey provide?

The Post Chat Survey feature is designed specifically to gather feedback from customers immediately following their chat interactions. This capability allows organizations to send a survey to users after their chat session ends, enabling them to assess customer satisfaction and gain insights into the chat experience. By capturing feedback right after the interaction, businesses can make timely adjustments to improve service quality.

Gathering customer opinions post-chat can help in identifying areas for improvement, analyzing overall customer sentiment, and making informed decisions based on real-time feedback. This process can be essential for enhancing the quality of customer service and ensuring that clients feel heard and valued after their engagement with support agents.

The other options do not accurately reflect the specific purpose of the Post Chat Survey. While providing a summary of the conversation or assigning follow-up tasks might be useful functions in a customer service context, they are not direct capabilities of the Post Chat Survey feature. Similarly, limiting survey responses to one question would restrict the feedback process, detracting from the richness of customer insights that can be gathered from allowing multiple questions.