What do administrators need to know to use ECI with Service Cloud Voice (SCV)?

The choice that indicates that ECI integrates easily with Amazon Connect and tracks customer intents is the correct answer because it highlights the compatibility and functionality of ECI within the Service Cloud Voice ecosystem. This integration is significant as it allows Service Cloud Voice to leverage the capabilities of Amazon Connect, enhancing the customer experience through improved call handling and insights into customer intents. This means that organizations can not only manage their voice interactions more effectively but also gain valuable data that can inform customer service strategies and operations.

The mention of tracking customer intents is particularly important, as it shows how ECI can enhance the automation of service requests and improve the efficiency of customer interactions, leading to faster resolutions.

In contrast, the other options do not accurately reflect the capabilities or requirements associated with ECI in the context of Service Cloud Voice. The idea that separate purchases are necessary or that all user data must be uploaded manually might create misconceptions about the ease of use or the integration process, which are counter to the streamlined functionalities that ECI offers.