What does the Change Request object help to manage in relation to service teams?

The Change Request object is designed to manage the steps involved in resolving incidents, which is a crucial aspect of service teams' operations. By documenting and tracking change requests, service teams can ensure that they follow a structured process to address issues that arise, improving both efficiency and accountability in their workflow. This structured approach helps service teams to keep track of necessary modifications or solutions while facilitating communication and collaboration among team members as they address customer concerns.

In this context, managing the steps in resolving incidents allows teams to prioritize tasks, monitor progress, and garner insights into recurring issues, leading to better decision-making and resource allocation. Effective incident management ultimately leads to improved customer satisfaction since timely and effective resolutions boost the overall service quality delivered by the team.

Other options, such as inventory levels, customer purchase histories, and service representative schedules, do not directly relate to the function of the Change Request object. They focus more on logistical or operational aspects rather than the resolution and management of incidents, which is the primary concern addressed by the Change Request object in relation to service teams.