What happens when an incident occurs, regarding broadcast alerts?

When an incident occurs, the option that indicates managers can send alerts based on a broadcast topic is accurate because it highlights the proactive role that managers play in communication during incidents. In a contact center environment, timely and relevant communication is crucial for managing issues effectively. By allowing managers to send alerts based on specific broadcast topics, it ensures that the information shared is tailored to the situation at hand, which helps to keep employees informed and able to respond appropriately.

This approach fosters a structured communication process where managers can determine the urgency and relevance of the message being communicated. It enables a clear command of information during incidents, as the alerts can be focused on the critical aspects that need to be communicated to the team. Moreover, it emphasizes the hierarchical structure where managers take the responsibility of disseminating information, ensuring that alerts are not only broadcasted widely but are also meaningful and driven by the context of the incident.