What is required for a group to receive broadcast alerts regarding incidents?

For a group to receive broadcast alerts regarding incidents, it is essential that they have at least one assigned broadcast topic. This requirement ensures that the group is properly categorized to receive information that is relevant to them. Broadcast topics serve as the channels through which information is disseminated, allowing for targeted and meaningful communication about incidents.

Without an assigned broadcast topic, a group would not be identified as a recipient of alerts, even if they are active users or multiple incidents are ongoing. The broadcast framework relies on these topics to filter and distribute alerts efficiently, making this condition critical for successful incident communication within a contact center environment.