What is the default view shown in the Incident Alerts utility All tab?

The default view shown in the Incident Alerts utility All tab is the All Incidents (Default) list view. This setting provides users with a comprehensive overview of all incidents recorded within the system, allowing them to easily see and manage all reported issues at a glance. This function is imperative for effective incident management, as it enables users to address high-priority matters promptly and track their incident history without needing to filter or customize views manually.

This default setting is particularly useful in contact center environments where monitoring a wide range of incidents in real time is crucial for efficient operations. By offering a unified view of all incidents, users can identify trends, allocate resources more effectively, and enhance overall service quality.

In contrast, other views such as custom incidents, specific alerts triggered by system errors, or filtering to show only the most recent incidents would require further configuration or filtering, which is not what users experience when they first access the tab. Therefore, the All Incidents (Default) list view serves as the essential starting point for users looking to manage and respond to incidents efficiently.