What is the purpose of defining custom insights for a company?

Prepare for the Salesforce Contact Center Accredited Professional Exam. Study with in-depth flashcards and multiple-choice questions, each with hints and explanations to bolster your understanding and readiness for the test!

Defining custom insights for a company serves the purpose of tracking specific industry metrics or key performance indicators (KPIs). This tailored approach allows organizations to focus on data that are most relevant to their unique business objectives and operational needs. By establishing these custom metrics, companies are better equipped to analyze performance, identify trends, and make informed decisions based on the data that directly impacts their success. Custom insights can provide nuanced information that generic or universal metrics may overlook, thereby enhancing the company's ability to respond to challenges and opportunities specific to its industry.

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