What is the standard length of time recordings are stored in the Salesforce Platform?

The standard length of time that recordings are stored in the Salesforce Platform is two years by default. This retention period allows organizations to maintain a comprehensive history of recorded interactions, ensuring compliance with regulatory requirements and supporting quality assurance efforts. This time frame provides a balance between retaining necessary data for future reference and managing storage efficiently.

In many industries, having access to two years of recorded data is beneficial for analyzing trends, improving service quality, and addressing any customer disputes that may arise. It allows businesses to utilize the recorded interactions for training purposes, performance evaluations, and enhance overall customer experience while adhering to best practices in data retention policies.

Organizations can always adjust their retention settings if they require a longer or shorter duration, but the industry-standard default for Salesforce recordings is indeed set to two years.