What type of surveys does Salesforce Surveys provide?

Salesforce Surveys offers branded surveys that incorporate advanced branching logic. This feature allows organizations to create customized survey experiences that can adapt to respondents' answers in real time, leading to more engaging and relevant interactions. For example, if a respondent indicates dissatisfaction with a service, the survey can branch off to ask more specific questions related to that dissatisfaction, providing richer data for analysis.

Branded surveys enhance the user experience by allowing organizations to incorporate their logos, colors, and other branding elements, which increases survey completion rates and captures valuable feedback in a format that aligns with the brand's identity. This capability is essential for businesses aiming to maintain a professional appearance and gather insightful feedback that can drive improvements in products and services.

The other choices do not accurately represent the full range and capabilities of Salesforce Surveys. Such simplistic options as generic surveys without visual appeal or those limited to yes/no questions do not leverage the rich functionality and customization that Salesforce Surveys provides. Furthermore, a focus solely on negative feedback does not capture the comprehensive feedback that businesses require to improve overall customer satisfaction and understand different aspects of their service or product offerings.