When are broadcast alerts typically sent within the Salesforce incident management system?

Broadcast alerts are primarily utilized to inform users at the onset of incidents. When an incident occurs, whether it is a system outage, a critical bug, or any significant operational disruption, the immediacy of the situation demands prompt communication to ensure that all relevant stakeholders are made aware of the issue. This allows teams to mobilize effectively, manage customer expectations appropriately, and coordinate responses to mitigate any negative impact resulting from the incident. Sending alerts at the onset serves to establish a clear line of communication, thereby facilitating swift resolution efforts and maintaining transparency with users.

Other options do not serve the primary function of broadcast alerts effectively. For instance, sending alerts only at the end of the month would not address urgent or emergent situations that require immediate attention. Similarly, notifying users when settings are updated or during scheduled maintenance updates should be communicated through other channels to avoid confusion and to ensure incident-specific alerts are reserved for critical events. The focus on communication at the onset of incidents ensures that users are well-informed and can take necessary actions in a timely manner.