Which of the following describes a No-Touch interaction?

A No-Touch interaction primarily refers to scenarios where customers can engage with services or access support without any human involvement. Choosing self-service options using AI is a prime example of this concept. In such interactions, automated systems, often powered by artificial intelligence, allow customers to find solutions to their queries or complete transactions independently, without needing to speak to a live agent or receive direct human assistance. This can include options like virtual assistants, knowledge base searches, or automated FAQs, all designed to streamline the customer experience by providing immediate answers and service.

In contrast, the other options involve human interaction or intervention. Live agent support includes direct communication with a human representative, which clearly constitutes a Touch interaction. Chatbot assistance for complex issues typically requires some form of interaction that might involve a human agent, especially if the issue escalates beyond the bot's capabilities. Technical support via email also necessitates a level of human intervention, as it relies on exchanging messages between customers and support personnel. Collectively, while these options aim to provide support, they do not align with the No-Touch interaction model like self-service options utilizing AI do.