Which of the following is a benefit of using Einstein Conversation Insights (ECI) for agents?

Using Einstein Conversation Insights (ECI) provides significant benefits to agents by increasing their productivity through the identification and highlighting of relevant action items during customer interactions. This means that agents can focus on the most important tasks and follow up on key points that arise during conversations, which streamlines their workflow and enhances their ability to respond effectively to customer needs.

By surfacing these insights, ECI enables agents to make informed decisions quickly and take proactive steps that can lead to improved customer satisfaction and outcomes. This enhanced visibility into customer conversations equips agents with the knowledge they need to address concerns, anticipate needs, and tailor their approach, ultimately driving better performance and efficiency in their roles.