Which of the following is NOT one of the basic objects in Customer Service Incident Management?

In the context of Customer Service Incident Management, the basic objects are primarily designed to help track and manage customer service interactions and resolutions. Among these, a Case is a fundamental object that represents a customer issue or request, allowing service teams to document, investigate, and resolve incidents effectively. A Problem is another key object that refers to the underlying causes of one or more incidents, facilitating a deeper analysis of recurring issues to prevent future occurrences. A Change Request is also relevant as it typically signifies a request for modification in a service or process to improve or resolve an incident.

In contrast, a Task, while it can be an important element of the workflow within incident management, is not considered a basic object focused specifically on tracking customer incidents. Tasks are generally used to denote smaller actions or work items that might need to be completed as part of managing cases or incidents, rather than being a foundational component in the management system itself. This distinction highlights the specificity of how customer service processes are structured around engaging with and resolving customer cases, problems, and necessary changes. Therefore, it aligns with the understanding that the other three options are essential elements within the framework of Customer Service Incident Management, while a Task serves more as a supportive mechanism rather than a standalone object.