Which of the following is a capability associated with Low-Touch support?

Low-Touch support features capabilities that enable efficient and streamlined customer interactions with minimal direct engagement from support agents. In this context, video as a support medium can enhance the customer experience, providing visual cues and demonstrations that can help explain processes or troubleshoot issues effectively. Video allows for a more engaging and informative interaction compared to traditional text or voice support, which can often lack clarity or visual context.

Engaging through video can help customers solve problems independently, thus embodying the essence of Low-Touch support, which primarily emphasizes reducing reliance on personal interaction while still offering a high level of service. Options like voice and offers do not necessarily align with the principles of Low-Touch support, as they either involve more direct communication or transactional scenarios, while personalization can often require deeper engagement with the customer.