Which of the following is not considered an automatic insight provided by service?

Agent Evaluation is not considered an automatic insight provided by service because it typically involves a more subjective assessment of an agent's performance and interactions with customers. This type of evaluation often requires manual oversight, detailed metrics, and qualitative feedback that may not be automatically generated by service analytics tools.

In contrast, automatic insights such as Escalation, Attrition Risk, and Longest Customer Story are derived from readily available data metrics that can be analyzed through automated systems. For example, the Escalation process is triggered when a customer issue surpasses a specific threshold and needs higher-level intervention, while Attrition Risk can be assessed based on behavioral patterns indicating the likelihood of customer churn. The Longest Customer Story results from tracking customer interactions over time, which can be automatically compiled and reported with minimal manual input. These insights are designed to help businesses quickly identify trends and respond effectively, distinguishing them from the more nuanced and human-dependent evaluation of agent performance.