Who is responsible for creating a broadcast topic in the incident management process?

In the context of the incident management process, the responsibility for creating a broadcast topic typically falls to incident managers. Incident managers oversee the resolution of incidents and maintain communication regarding ongoing issues, making them well-suited to define and create relevant broadcast topics. These topics are essential for disseminating important information to stakeholders, ensuring that all parties involved are informed about incidents, status updates, and any necessary actions.

Incident managers have the expertise needed to determine the key information that should be broadcasted, assess the urgency of the incidents, and tailor the communication appropriately to the audience. Their role involves coordinating efforts among different teams and ensuring that the response to incidents is effective, which further emphasizes the importance of clear and structured communication through broadcast topics. Other roles, such as system administrators, end-users, and technical support staff, may contribute to the incident management process but do not typically have the same responsibility for creating broadcast topics.